Return Policy
All orders can be returned or exchanged within 30 days of the delivery date.
- All returned/exchanged items must be returned unwound, undamaged, and unwashed, and all original labels are included in the original packaging.
- Please contact us for the return/exchange form before you start the return process.
Refund & Replacement Policies
If you received an item that is damaged or faulty, we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Our store DOES accept Returns or Exchanges, once an item has been received it can be returned.
We can offer you replacements at no additional cost if it falls under the below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that are lost in transit.
We DO NOT accept returns or refunds if customer changes their mind after receiving their order(s).
Cancellations
You may request a cancellation within 24 hours of purchase. Otherwise, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
How do I track my package?
You can check on the status of your order at any time by going to your email and finding the tracking info. You can also reach out to our customer support desk at
thewaveshopllc@gmail.com to ask questions anytime.
How long does it take for an order to arrive?
Once shipped, your order will arrive within 5 to 10 business days for the United States, Canada, Australia, and United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.